- Welcome!
- The Ask-WA chat reference service is staffed round the clock by librarians from Washington State and beyond.
- Enter your name and question in the form to the right. A librarian is ready to help.
- To receive a copy of your transcript, enter your email address. The transcript will also contain links to any information the librarian has shown you. We do not store personal information from these online chat sessions.
- Technical Configuration
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If you have a software firewall enabled, such as Norton Internet Security, you may not be able to see chat from the librarian after you connect. If you experience such a problem, please exit the service, and, if you wish to reconnect, either disable the firewall before you return, or check these instructions on how to configure it to work with our service . Remember to re-enable the firewall after the session is over!
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If you do not want to disable the firewall, you may be unable to see the librarian's chat and vice versa, so, please try to be as thorough as possible when asking your question, and be sure to include your email address, because the librarian will not be able to chat with you. You will receive an email response within 10 minutes of termination of the session containing either the answer, or a request for more information in order to answer the question.
- If you use Windows XP and have Service Pack 2 installed, you must configure it to work with our software in order to chat with the librarian. See instructions.
- If you are using a Macintosh computer we will be able to send you web pages, but you will not be able to take us to other websites during the session.
- If you must open a second browser for any reason while connected, please use the "start" menu or taskbar shortcut, not control "n" or File "new". If you do so, you will crash.
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